{"id":158,"date":"2020-01-14T09:48:29","date_gmt":"2020-01-14T09:48:29","guid":{"rendered":"https:\/\/ojelectronics.com\/floorheating\/?page_id=158"},"modified":"2024-01-24T13:52:10","modified_gmt":"2024-01-24T12:52:10","slug":"support","status":"publish","type":"page","link":"https:\/\/ojelectronics.com\/floorheating\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\tOJ Electronics<\/small>\t\t\t\t\tSupport\t\t\t\t<\/h1>\n<\/p><\/div>\n<\/p><\/div>\n
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Are you looking for a specific product? Do you have questions, or need more information regarding installations or instructions regarding a product? Below you will find information in terms of technical support, documentation, products, manuals, articles and much more.<\/p>\n

Or you can contact us directly using \u201cContact\u201d in the menu above.<\/p>\n

Get support<\/a><\/p>\n<\/div><\/div>\n<\/p><\/div>\n

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\n\t\t\t\t\t\t\t\t\t\tLogin<\/small>\t\t\t\t\tCustomer Login\t\t\t\t<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n
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The OJ Electronics Customer Login Area is an authorised site for our customers. Here you find our internal document library containing e.g. instructions and user manuals, software updates, product photos and downloads only accessible to OJ Electronics customers.<\/p>\n

Your User ID allows you to view documents, that has been assigned to you by your contact person at OJ Electronics.<\/p>\n

Is this your first time here? If you do not have a User ID, please contact your Sales Manager \/ Key Account Manager.<\/p>\n

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Go to login<\/a><\/p>\n<\/div><\/div>\n<\/p><\/div>\n

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\n\t\t\t\t\t\t\t\t\t\tSupport<\/small>\t\t\t\t\tDiscontinued Products\t\t\t\t<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n
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Products which are at the end of their product life cycle, thereby not optional for new projects.<\/p>\n

Discontinued Products<\/a><\/p>\n<\/div><\/div>\n<\/p><\/div>\n

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\n\t\t\t\t\t\t\t\t\t\tStep-by-step<\/small>\t\t\t\t\tThermostat guides\t\t\t\t<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n
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\n\t\t\t\t\tUWG5 support<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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FAQ Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tMCD3: Temporary – and manual override<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tMCD3: Choosing and programming a heating schedule<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4\/AWG4: The time doesn’t match the real time<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUDG4: Changing the floor load<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4\/AWG4\/UDG4: The thermostat doesn\u2019t heat when it is supposed to<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4 \/ UDG4: Ground fault (GFCI\/EGFPD)<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: Missing\/Changing the Distributor ID<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: The thermostat can’t connect to the Wi-Fi network<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: The thermostat can’t connect to the server<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: Troubleshooting Wi-Fi issues<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: The thermostat can\u2019t find the Wi-Fi network<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\tUWG4 \/ AWG4: Connecting to Wi-Fi<\/span> \t\t\t<\/h4>\n\t\t\t\t\t\t
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Read more<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

OJ Electronics Support Are you looking for a specific product? Do you have questions, or need more information regarding installations or instructions regarding a product? Below you will find information in terms of technical support, documentation, products, manuals, articles and much more. Or you can contact us directly using \u201cContact\u201d in the menu above. Get …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"yoast_head":"\nOJ Electronics Customer Support<\/title>\n<meta name=\"description\" content=\"Need help for troupbleshooting? Use our support to find information about a specific product, get technical support, documentation, manuals, step-by-step guides and much more. 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