{"id":3929,"date":"2021-11-10T13:05:58","date_gmt":"2021-11-10T12:05:58","guid":{"rendered":"https:\/\/ojelectronics.com\/floorheating\/?page_id=3929"},"modified":"2023-04-21T12:01:20","modified_gmt":"2023-04-21T11:01:20","slug":"uwg4-awg4-the-thermostat-cant-connect-to-the-server","status":"publish","type":"page","link":"https:\/\/ojelectronics.com\/floorheating\/support\/uwg4-awg4-the-thermostat-cant-connect-to-the-server\/","title":{"rendered":"UWG4 \/ AWG4: The thermostat can&#8217;t connect to the server"},"content":{"rendered":"<section class=\"builder-section builder-section-text builder-text-columns-1 padding-below\">\r\n<div class=\"section-inner\">\r\n<div class=\"builder-section-content\">\n\t<div class=\"panelexplain\">\n\t\t<div class=\"px-inner\">\n\t\t\t<div class=\"instructions-half\">\n\t\t\t\t\n\t\t\t\t<div class=\"chapters\">\n\t\t\t\t\t<div class=\"chapteslist\" data-simplebar data-simplebar-auto-hide=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Requirements: Wi-Fi network, Mobile hotspot.<\/p>\n\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step1').play();\" class=\"step1\"><var>1.<\/var> Activate a hotspot* from your smartphone<\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\">* This will share your mobile network.<\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step2').play();\" class=\"step2\"><var>2.<\/var> Press <strong class=\"menuicon\">\u2261<\/strong>, top right corner<\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li><span onclick=\"tl.seek('step3').play();\" class=\"step3\"><var>2.1.<\/var> Press <strong>\"Wi-Fi \/ Weather\"<\/strong><\/span><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step4').play();\" class=\"step4\"><var>3.<\/var> From the list, choose the name of your mobile hotspot<\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li><span onclick=\"tl.seek('step5').play();\" class=\"step5\"><var>3.1.<\/var> Enter the network key for the hotspot, and press <strong>&#10004;<\/strong><\/span><\/li>\n\t\t\t\t\t\t\t\t\t<li><span onclick=\"tl.seek('step6').play();\" class=\"step6\"><var>3.2.<\/var> When the connection is established, press <strong>&#10004;<\/strong> and finish the setup<\/span><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step7').play();\" class=\"step7\"><var>4.<\/var> Can the thermostat connect to the servers using a mobile hotspot?<\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\">Possible solutions:<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\"><span><strong>Yes:<\/strong><p>The router is most likely causing this issue. Please investigate our suggestions below or contact the place you bought your router.<\/p>\n\t\t\t\t\t\t\t\t\t<p>Disconnect a Wi-Fi device and try again. Some routers can only handle a limited number of devices.<\/p><p>Make sure to use a 2.4gHz router.<\/p>\n\t\t\t\t\t\t\t\t\t<p>Make sure that server ports: 9533 and 9534 is open in the router. For information regarding this, contact the manufacturer of the router.<\/p><\/span><\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\"><span><strong>No:<\/strong><p>Contact the retailer from whom you have purchased the thermostat.<\/p><\/span><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!--<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('end').play();\" class=\"end\"><var>3.<\/var> <strong>Done!<\/strong> You are now connected to the Wi-Fi.<\/span>\n\t\t\t\t\t\t\t<\/li>-->\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"visuals-half\">\n\t\t\t\t<div class=\"arrows\">\n\t\t\t\t\t<button class=\"prev\"><\/button>\n\t\t\t\t\t<button class=\"next\"><\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"visuals\" style=\"max-width: 540px;\">\n\t\t\t\t\t<img decoding=\"async\" class=\"panel\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/panel.png\" \/>\n\t\t\t\t\t<img decoding=\"async\" draggable=\"false\" class=\"ojscreen\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B2.png\" \/>\n\t\t\t\t\t<div draggable=\"false\" class=\"screens\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen0\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B2.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen1\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B2hotspot.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen2\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B2.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen3\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B3.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen4\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B4.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen5\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B5.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen6\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B6.png\" \/>\n\t\t\t\t\t\t<img decoding=\"async\" class=\"screen7\" src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/B10.png\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"hotspot\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"540\" height=\"860\" viewBox=\"0 0 540 860\">\n\t\t\t\t\t\t\t<g class=\"hs1\">\n\t\t\t\t\t\t\t\t<circle style=\"opacity:0.2\" class=\"circle1\" cx=\"0\" cy=\"0\" r=\"40\" stroke=\"#BFD730\" stroke-width=\"0\" fill=\"#BFD730\" \/>\n\t\t\t\t\t\t\t\t<circle class=\"circle2\" cx=\"0\" cy=\"0\" r=\"40\" stroke=\"#BFD730\" stroke-width=\"3\" fill=\"none\" \/>\n\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"bgcover\"><\/div>\n\t\t<div id=\"devTools\"><\/div>\n\t<\/div>\n\t<script src=\"https:\/\/ojelectronics.com\/floorheating\/wp-content\/themes\/oj\/guides\/guide4.js\"><\/script>\n<\/div><\/div>\n<\/section>\r\n\t\t\n<div class=\"useful\"><strong>Was this guide useful?<\/strong><br \/><a class=\"ttfmake-button wizardpopup\" data-popup=\"useful\" onclick=\"disableElement('.useful'); cdAnalytics.trackLink('https:\/\/ojelectronics.com\/floorheating\/wizard-this-was-useful\/?page_title=+Was+this+guide+useful%3F+YES+-+UWG4+%2F+AWG4%3A+The+thermostat+can%26%238217%3Bt+connect+to+the+server+cd-8',' Was this guide useful? 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