{"id":3927,"date":"2021-11-10T13:05:38","date_gmt":"2021-11-10T12:05:38","guid":{"rendered":"https:\/\/ojelectronics.com\/thermostats\/?page_id=3927"},"modified":"2023-04-24T11:33:25","modified_gmt":"2023-04-24T10:33:25","slug":"uwg4-awg4-troubleshooting-wi-fi-issues","status":"publish","type":"page","link":"https:\/\/ojelectronics.com\/thermostats\/support\/uwg4-awg4-troubleshooting-wi-fi-issues\/","title":{"rendered":"UWG4 \/ AWG4: Troubleshooting Wi-Fi issues"},"content":{"rendered":"<section class=\"builder-section builder-section-text builder-text-columns-1 padding-below\">\r\n<div class=\"section-inner\">\r\n<div class=\"builder-section-content\">\n\t<div class=\"panelexplain\">\n\t\t<div class=\"px-inner\">\n\t\t\t<div class=\"instructions-half\">\n\t\t\t\t\n\t\t\t\t<div class=\"chapters\">\n\t\t\t\t\t<div class=\"chapteslist\" data-simplebar data-simplebar-auto-hide=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>The purpose of this video is to troubleshoot the Wi-Fi connectivity issues that you are experiencing. The video will redirect you to another video for further troubleshooting.<\/p>\n\t\t\t\t\t\t<p>Requirements: Wi-Fi network.<\/p>\n\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step1').play();\" class=\"step1\"><var>1.<\/var> Press <strong class=\"menuicon\">\u2261<\/strong>, top right corner<\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li><span onclick=\"tl.seek('step2').play();\" class=\"step2\"><var>1.1.<\/var> Press <strong>\"User settings\"<\/strong><\/span><\/li>\n\t\t\t\t\t\t\t\t\t<li><span onclick=\"tl.seek('step3').play();\" class=\"step3\"><var>1.2.<\/var> Press <strong>&#9654;<\/strong>, bottom right corner<\/span><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step4').play();\" class=\"step4\"><var>2.<\/var> Press <strong>\"Information\"<\/strong><\/span>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step5').play();\" class=\"step5\"><var>2.1.<\/var> Press <strong>\"View as text\"<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('step6').play();\" class=\"step6\"><var>2.2.<\/var> Press <strong>&#9654;<\/strong>, to page three.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\">Note: see scenarios below, for further troubleshooting.<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\"><span><strong>Scenario 1:<\/strong><p>\n\t\t\t\t\t\t\t\t\tWi-Fi status: Connected<br\/>\n\t\t\t\t\t\t\t\t\tServer status: Not connected<br\/>\n\t\t\t\t\t\t\t\t\tThe thermostat can't connect to the server: click <a href=\"https:\/\/ojelectronics.com\/thermostats\/support\/uwg4-awg4-the-thermostat-cant-connect-to-the-server\/\">here<\/a><\/p><\/span><\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"desc\"><span><strong>Scenario 2:<\/strong><p>\n\t\t\t\t\t\t\t\t\tWi-Fi status: Not connected<br\/>\n\t\t\t\t\t\t\t\t\tServer status: Not connected<br\/>\n\t\t\t\t\t\t\t\t\tThe thermostat can't connect to the Wi-Fi: click <a href=\"https:\/\/ojelectronics.com\/thermostats\/support\/uwg4-awg4-the-thermostat-cant-connect-to-the-wi-fi-network\/\">here<\/a><\/p><\/span><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<!--<li>\n\t\t\t\t\t\t\t\t<span onclick=\"tl.seek('end').play();\" class=\"end\"><var>3.<\/var> <strong>Done!<\/strong> You are now connected to the Wi-Fi.<\/span>\n\t\t\t\t\t\t\t<\/li>-->\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"visuals-half\">\n\t\t\t\t<div class=\"arrows\">\n\t\t\t\t\t<button class=\"prev\"><\/button>\n\t\t\t\t\t<button class=\"next\"><\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"visuals\" style=\"max-width: 540px;\">\n\t\t\t\t\t<img decoding=\"async\" alt=\"Thermostat front panel\" class=\"panel\" 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