Guide
UWG4 / AWG4: The thermostat can’t connect to the Wi-Fi network

Requirements: Wi-Fi network, Mobile hotspot.

  • 1. Activate a hotspot* from your smartphone
    • * This will share your mobile network.
  • 2. Press , top right corner
    • 2.1. Press "Wi-Fi / Weather"
  • 3. From the list, choose the name of your mobile hotspot
    • 3.1. Enter the network key for the hotspot, and press
    • 3.2. When the connection is established, press
  • 4. Can the thermostat connect to the Wi-Fi, using a mobile hotspot?
    • Possible solutions:
    • Yes:

      Check the password to your Wi-Fi network – The password may contain letters/special characters (= , _) that the thermostat can't support. Change the password to your Wi-Fi network so it only contains common letters or numbers.

    • No:

      The password for your mobile hotspot, might also contain letters/special characters (= , _) that the thermostat can't support. Try changing the name of your Wi-Fi network so it only contains common letters or numbers.

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