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OJ Electronics Support

Are you looking for a specific product? Do you have questions, or need more information regarding installations or instructions regarding a product? Below you will find information in terms of technical support, documentation, products, manuals, articles and much more.

Or you can contact us directly using “Contact” in the menu above.

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Login Customer Login

The OJ Electronics Customer Login Area is an authorised site for our customers. Here you find our internal document library containing e.g. instructions and user manuals, software updates, product photos and downloads only accessible to OJ Electronics customers.

Your User ID allows you to view documents, that has been assigned to you by your contact person at OJ Electronics.

Is this your first time here? If you do not have a User ID, please contact your Sales Manager / Key Account Manager.

 

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Support Discontinued Products

Products which are at the end of their product life cycle, thereby not optional for new projects.

Discontinued Products

Step-by-step Thermostat guides

UDG4: Changing the floor load

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UWG4 / AWG4 / UDG4: Ground fault (GFCI/EGFPD)

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UWG4 / AWG4: Connecting to Wi-Fi

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UWG4 / AWG4: Missing/Changing the Distributor ID

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UWG4 / AWG4: The thermostat can’t connect to the server

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UWG4 / AWG4: The thermostat can’t connect to the Wi-Fi network

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UWG4 / AWG4: The thermostat can’t find the Wi-Fi network

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UWG4 / AWG4: Troubleshooting Wi-Fi issues

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UWG4/AWG4/UDG4: The thermostat doesn’t heat when it is supposed to

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UWG4/AWG4: The time doesn’t match the real time

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