Home Support

OJ Electronics Support

Are you looking for a specific product? Do you have questions, or need more information regarding installations or instructions regarding a product? Below you will find information in terms of technical support, documentation, products, manuals, articles and much more.

Or you can contact us directly using “Contact” in the menu above.

Get support

Login Customer Login

The OJ Electronics Customer Login Area is an authorised site for our customers. Here you find our internal document library containing e.g. instructions and user manuals, software updates, product photos and downloads only accessible to OJ Electronics customers.

Your User ID allows you to view documents, that has been assigned to you by your contact person at OJ Electronics.

Is this your first time here? If you do not have a User ID, please contact your Sales Manager / Key Account Manager.

 

Go to login

Support Discontinued Products

Products which are at the end of their product life cycle, thereby not optional for new projects.

Discontinued Products

Step-by-step Thermostat guides

UWG5 support

  < 1 min read

FAQ Read more

MCD3: Temporary – and manual override

  < 1 min read

Read more

MCD3: Choosing and programming a heating schedule

  < 1 min read

Read more

UWG4/AWG4: The time doesn’t match the real time

  < 1 min read

Read more

UDG4: Changing the floor load

  < 1 min read

Read more

UWG4/AWG4/UDG4: The thermostat doesn’t heat when it is supposed to

  < 1 min read

Read more

UWG4 / AWG4 / UDG4: Ground fault (GFCI/EGFPD)

  < 1 min read

Read more

UWG4 / AWG4: Missing/Changing the Distributor ID

  < 1 min read

Read more

UWG4 / AWG4: The thermostat can’t connect to the Wi-Fi network

  < 1 min read

Read more

UWG4 / AWG4: The thermostat can’t connect to the server

  < 1 min read

Read more

UWG4 / AWG4: Troubleshooting Wi-Fi issues

  < 1 min read

Read more

UWG4 / AWG4: The thermostat can’t find the Wi-Fi network

  < 1 min read

Read more

UWG4 / AWG4: Connecting to Wi-Fi

  < 1 min read

Read more

How
can
we
help?

Technical Support

for all our products

Request a quotation

Interested in our products?

Your order handling

Need more help?

Other questions