Guide
UWG4 / AWG4: Troubleshooting Wi-Fi issues

The purpose of this video is to troubleshoot the Wi-Fi connectivity issues that you are experiencing. The video will redirect you to another video for further troubleshooting.

Requirements: Wi-Fi network.

• 1. Press ≡, top right corner
  • 1.1. Press "User settings"
  • 1.2. Press ▶, bottom right corner
• 2. Press "Information"
  • 2.1. Press "View as text"
  • 2.2. Press ▶, to page three.
  • Note: see scenarios below, for further troubleshooting.
  • Scenario 1:

    Wi-Fi status: Connected
    Server status: Not connected
    The thermostat can't connect to the server: click here

  • Scenario 2:

    Wi-Fi status: Not connected
    Server status: Not connected
    The thermostat can't connect to the Wi-Fi: click here