Guide
UWG4 / AWG4: Troubleshooting Wi-Fi issues

The purpose of this video is to troubleshoot the Wi-Fi connectivity issues that you are experiencing. The video will redirect you to another video for further troubleshooting.

Requirements: Wi-Fi network.

  • 1. Press , top right corner
    • 1.1. Press "User settings"
    • 1.2. Press , bottom right corner
  • 2. Press "Information"
    • 2.1. Press "View as text"
    • 2.2. Press , to page three.
    • Note: see scenarios below, for further troubleshooting.
    • Scenario 1:

      Wi-Fi status: Connected
      Server status: Not connected
      The thermostat can't connect to the server: click here

    • Scenario 2:

      Wi-Fi status: Not connected
      Server status: Not connected
      The thermostat can't connect to the Wi-Fi: click here

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